Check out the comments by Debbie and Ruth as these are wonderful observations about a simple phrase from the recently celebrated holiday.  Communication can be simple or complex.  Debbie pointed out that a phrase can be a simple way to start a communication with a patient.  How do you think these simple phrases can reduce medical errors?  Or do you think there is no correlation?  Before you answer, please read this article on medical errors and poor communication http://chestjournal.chestpubs.org/content/138/6/1292.full I'll see you back here on Saturday, February 18, 2102.

Reference

Murphy, J. G. & Dunn, W. F. (2010). Medical errors and poor communication. Chest, 138(6), 1292-1293. doi: 10.1378/chest.10-2263